3 VoIP Features That Have Operational Benefit

March 1, 2019

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It has been said that leveraging a VoIP (Voice over Internet Protocol) solution over a traditional business telephone system can bring your organization a few very clear benefits. Many of these benefits come from the advanced features that VoIP offers as add-ons. We’ll discuss a few of these features and their advantages.

Video Conferencing
If a business frequently holds meetings, whether they involve their clients, customers, or employees, the capability to do so with the help of video can be a benefit. We all know how difficult some people can be to read based on voice alone. Video conferencing can eliminate that challenge, as well as give your communications a more personal feel than telephony would.

Voicemail to Email
As useful as voicemail can be, it can also feature some significant shortcomings, especially if one isn’t in the habit of checking theirs. As it isn’t a very visible solution, it can be easy to miss a message, or have it slip the mind. Email, on the other hand, doesn’t offer these difficulties. This makes voicemail to email options so useful, as a user can receive an email reminding them to check their voicemail for the message. Similarly, voicemail transcription offers similar utility, albeit in a much different fashion. Rather than having you access your voicemail to get the message, email transcription converts the voicemail into a text-based format and sends it to your email inbox.

Conference Calls
In today’s collaborative work environment, there are many phone calls that require multiple people to participate. VoIP solutions feature the conference calling capabilities that allow these collaborative meetings to take place. The additional capabilities of VoIP also allow this kind of collaboration to be much simpler to accomplish, as well as more convenient. A participant has the option of utilizing the more convenient solution to join in, be it their mobile device or desktop workstation.

Again, leveraging a VoIP solution can provide assorted benefits to your business and its processes. Are you ready to embrace these benefits? Reach out to CTN Solutions to learn more by calling (610) 828- 5500.

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