Managed IT & Cloud Services
REQUEST AN ASSESSMENT
Fill out the form below for your Complimentary Assessment
Managed Services Isn’t One-Size-Fits-All Solution. Neither Is the Cloud.
Our flexible managed services and cloud solutions are designed to meet a wide range of business technology needs. We examine options and recommend the best infrastructure customized solution for your organization; whether on-premises, cloud, or a hybrid of both. We then support the solution we design or the solution you already have in place. Serving Philadelphia and New Jersey businesses.
24/7/365 Service Desk
Our service desk team is true 24/7/365 support, and our team is talented, trained, and always available live. Are you waiting endlessly for call backs with your current IT support? Your organization’s security can’t afford the wait.
24/7/365 Network Operations Center
Server Design and Virtualization
We’ll implement physical and virtual servers using the latest virtualization and storage technology. Our clients benefit from maximum server efficiency at the right cost. When you need to have that on-premise server, CTN can implement and manage giving you peace of mind.
Cloud Migration and Support
Microsoft 365 / Azure
Amazon Web Services (AWS)
Case StudyWe've been helping local businesses get a handle on their IT since 1997. Here are some of the results that our clients get when working with us.
B2B Professional Services Firm
A regional B2B services company with an extensive staff did not have a formalized process to assist the staff with their IT issues. Instead, the staff called the company’s COO for assistance as needed. This was problematic in two ways: (1) the COO would try to assist as best as possible, but didn’t have a technical background and thus was limited in ability to provide support; and (2) it was very time consuming for the COO to assist the team technically, as it took the COO away from other important work.
Industry: B2B Professional Services
A regional B2B services company with an extensive staff did not have a formalized process to assist the staff with their IT issues. Instead, the staff called the company’s COO for assistance as needed. This was a problematic in two ways: (1) the COO would try to assist as best as possible, but didn’t have a technical background and thus was limited in ability to provide support; and (2) it was very time consuming for the COO to assist the team technically, as it took the COO away from other important work.
This company previously outsourced IT support and was charged for each call by the hour, which did not make for a “supportive” environment for obtaining technical support.
The CTN Solution:
When CTN came on board, the team helped the client fully understand its equipment situation. Prior to engaging with CTN, the client had a server that caused a variety of problems for the company. The previous vendor couldn’t provide a clear idea of different options to fix the situation nor did they have ample experience with the solution that was ultimately selected.
CTN recommended a new solution successfully used in many other environments, and shared the option of moving to a cloud-based application tied in with the benefits of cloud retention. With this additional knowledge and CTN’s support, the client gained the needed confidence to make the best decision and develop the groundwork for a strategy to eventually move to the optimum long-term solution.
CTN provided a direct project manager to the client, and now ongoing communications with CTN enables the client to better understand their IT environment. The CTN manager provides regular updates as to inventory of company equipment, ensures there clear and concise info about open tickets and project statuses, and is very responsive in answering questions. The client also appreciates the proactiveness of the CTN project manager, who ensures that the technology works the way it should and that the service from the company remains strong and positive.
“CTN has enabled us to professionalize our technical support and security environment so that we can concentrate on growing our business. We now have the confidence that our data is safe, our staff is fully supported and we are constantly anticipating future needs instead of being surprised with issues when they become a problem.”
What Our Clients Say
This was the first time I encountered a 3rd party IT department and I was leery. The responsiveness I’ve received however from the engineer team indicates to me that 3rd party IT support works as well or better than in house organizations.”
We’ve seen some organizations over the years fail to realize the importance of the IT strategy and take the ‘hire an IT guy approach’. While they may get a talented support person with this approach, they almost never get a strategist, manager, or project leader. Then they give that person all IT responsibilities – putting them in charge of running IT. Before you make this mistake, ask yourself, would you make your bookkeeper the CFO? Is a great bookkeeper the right person to serve as your organization’s financial strategist?”