Unified Communications
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Communications
Get More With VoIP
Communication today is powerful and far-reaching, offering your organization extreme flexibility. The UC framework integrates real-time communications tools that facilitate collaboration and productivity. Our team helps Philadelphia and New Jersey businesses tap into the full power of these services – including VoIP (Voice over Internet Protocol) – in a strategic way.
Telecommunications Assessment
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CTN conducts an assessment of a company’s overall telecommunications infrastructure to determine how a business can best take advantage of VoIP. Don’t even think about VoIP until you assess your IT systems.
VoIP Implementation
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VoIP System Support
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Case Study
We've been helping local businesses get a handle on their IT since 1997. Here are some of the results that our clients get when working with us.A Conference Center
A non-profit organization approached CTN with an important need and a challenge: the client was hosting a large outdoor event in a fairly remote location scheduled in the near future. Several thousand participants were expected to attend, and dependable external Wi-Fi service was crucial for the smooth running of all activities. Simply put, without strong and reliable Wi-Fi service, this non-profit would not be able to successfully hold its upcoming high-profile event.
Industry: Non-profit / religious
Background:
A non-profit organization approached CTN with an important need and a challenge: the client was hosting a large outdoor event in a fairly remote location scheduled in the near future. Several thousand participants were expected to attend, and dependable external Wi-Fi service was crucial for the smooth running of all activities. Simply put, without strong and reliable Wi-Fi service, this non-profit would not be able to successfully hold its upcoming high-profile event.
The CTN Solution:
The CTN network engineering experts and support team developed and deployed a “plan of attack” for the ideal solution, quickly and effectively. CTN handled all aspects of the project, developed the needed configuration, and worked directly with the cabling vendor to ensure every detail was covered and contingency plans were in place. The expertise and thoroughness of CTN’s project management team freed up the client’s time so that the host could take care of other aspects of the upcoming event.
The client reported that the external Wi-Fi service was ideal for this large-scale event. Many participants gave compliments to the event organization staff on the strength of the Wi-Fi signal, which was consistently clear throughout the entire venue.
TESTIMONIAL:
“CTN was very timely in developing a solution for our needs. CTN delivered a result that kept to the price they quoted, and this result was ideal in that it fully met our requirements.”
TESTIMONIALS
What Our Clients Say
Our workflow productivity is up significantly. Our whole team is much more efficient. Our company’s steady growth was accompanied by challenges serving our customers. And those challenges were mainly related to our applications and IT infrastructure.CTN provided strategic guidance including IT oversight, CIO, project management, and applications expertise. CTN rebuilt our software architecture, internal workflow processes, and provided the staff to support our internal IT team. Our company experienced an “Agile Transformation” when CTN’s consultants successfully taught and implemented the Agile methodology. Since CTN’s engagement with us, we have realized very high customer satisfaction and retention. The ROI we have experienced is significant.
Having CTN is an insurance policy. CTN is very good and intuitive.They are people oriented.They are in tune with our staff. When you call them, they never make you feel like you don’t know what you’re talking about. They built their company up like we have. We’ve contracted them for over 15 years. Their helpdesk and engineers are always helpful.They are our peace of mind and always there when you need them.
When we contact CTN, they pinpoint our problem and resolve the issue.CTN has gently pushed us into upgrading outdated software and hardware. They stay current with our application needs and always seek out alternatives during our decision-making process. Each of our users can contact CTN anytime for support. We have increased productivity and made our organization more competitive.The proactive approach they take allows us to do what we do best.
The CTN team upgraded our business beyond where any other firm would have been able to take us. CTN has enabled us to professionalize our technical support and security environment so that we can concentrate on growing our business. We now have moved into the 21st Century. And with new technology in place, we are now ahead of all others in our industry.
CTN assessed our needs and exceeded our expectations. We were losing money, wasting time, frustrating customers, and getting distracted from growing our business. Our IT systems were not performing for us, instead, they were costing us time and money. CTN assessed our needs and recommended a solution that would make our business more productive.We realized higher productivity and a reduction in costs. With the cloud solution CTN has implemented and now manages, we now can invest our time and talents in growing sales and serving our customers.
CTN has made my job a lot easier. The amazing thing, and probably the best aspect of their service, is that CTN removed me from day to day IT tasks. CTN is very service oriented and they support all our needs. Our employees now work directly with their help desk and I have gained valuable time to focus on other aspects of my job. They are committed to helping my employees and teaching them.
CTN has enabled us to concentrate on growing our business. CTN has enabled us to professionalize our technical support and security environment so that we can concentrate on growing our business. We now have the confidence that our data is safe, our staff is fully supported and we are constantly anticipating future needs instead of being surprised with issues when they become a problem.
CTN was very timely in developing a solution for our needs. CTN delivered a result that kept to the price they quoted, and this result was ideal in that it fully met our requirements.
CTN knows what they are doing. Without a doubt CTN knew what they were doing when they started working with our organization. Their knowledge and responsiveness to our goals – and their ability to explain to our team what was going on – were exactly what our organization needed. Perhaps most importantly, CTN listened to our needs, truly helped support our mission, and has become a valued and trusted strategic partner.
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