Who would you rather hire–an employee who comes in late, after your systems have encountered an issue, and takes twice as long to fix them as expected; or an employee who is ahead of the game, and manages to avoid issues before they influence your business? This is the scenario that you encounter when you weigh a break/fix IT provider against a managed service provider.
In order to understand the differences between the break/fix and managed services approaches, let’s run through a common issue and how it would be handled by each.
As its name would suggest, the break/fix approach comes into play when some component of your IT breaks, and someone must come in-house to fix it. While this approach was effective enough for a few years, it is no longer the best option to consider for your business and its needs.
Imagine this situation, a piece of your hardware goes on the fritz. Of course, this hardware was necessary for a few of your employees to be productive, so that’s revenue thrown right out the window.
Factor in the price the break/fix repairman charges for travel to your office, in addition to the cost of any repairs. If repairs cannot be made with what they have, then you will wait until they have what they need. This also can have the potential for a significant service charge.
Break/fix ultimately costs you time and money, in addition to the losses your business incurred because it was partially incapacitated for a time. You will also have to pay your staff for the time they spent at work, whether or not they generated any revenue for your company.
Clearly, considering its obvious faults, break/fix simply isn’t an economical choice. Fortunately, CTN has a solution called NetCare.
NetCare Managed Services
Unlike break/fix, the meaning behind managed services takes a little bit of backstory. Essentially, rather than waiting for an issue to give your systems trouble, CTN will monitor the technology you have in place to keep an eye out for issues, proactively resolving them before they cause operational deficits.
CTN charges a monthly flat-rate to keep your entire IT infrastructure up and running, and is proactive by monitoring and maintaining your IT 24/7 with NetCare. If there ever is an issue, you’re not billed anything extra for our team to resolve it.
Managed services such as NetCare allow you to preserve your precious uptime for as long as possible, which is always beneficial for your business.
If you’re ready to make the switch to NetCare managed services, or to hear about our other solutions, give CTN a call at (610) 828-5500 or click here.