Because Most IT Problems Are Invisible — Until It's Too Late

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THE IT ICEBERG: WHAT’S BENEATH THE SURFACE CAN PUT YOUR BUSINESS AT RISK

What most organizations see above the waterline:

  • Downtime
  • Tickets
  • Outages

What often goes unseen in IT — and has the greatest impact:

  • Security & Proof — Can you prove your controls work when auditors or insurers ask?
  • Resilience & Continuity — Can your business survive extended downtime?
  • Access Control — Who has access to what, and is it documented?
  • Compliance — Are you meeting regulatory requirements continuously?
  • Credential Management — Are passwords and privileged accounts protected?
  • Provider Accountability — Is your IT provider measuring and reporting performance?
  • Strategic Direction — Is technology aligned with business goals?

CTN operates below the surface — managing the risks you don’t have time to track.



WHAT IT TAKES TO DO IT RIGHT

Did you know it takes 25 skill sets to keep the doors open and the lights on?

Running IT today requires expertise across:

CIO-Level Functions (Runs the IT Business):

  • Project Management
  • Business Analysis
  • Asset Management (Procurement, Licensing, Vendor Management)

CTO-Level Functions (Runs the Technology):

  • Desktop Support (Help Desk, Moves/Adds/Changes, Deployment)
  • Application Support (Databases, Client-Facing Apps, Third-Party Apps, Email)
  • Infrastructure (Network Engineering, Telecom, System Support)
  • Development (Applications, Infrastructure)
  • Security (SOC, Security Analysis, System Admin, Programming)

Most organizations can’t afford to hire 25 people.

CTN brings that expertise together — without forcing you to build it internally.

The Three Waves Creating Significant Risks for Companies

1. Insurance-Mandated Security

Cyber insurance companies now require continuous monitoring, multi-factor authentication, endpoint detection and response (EDR), and documented incident response plans. Organizations without these controls are facing non-renewal or dramatically higher premiums.

2. Third-Party Risk Management

SMBs aren’t just victims — they’re pathways to bigger targets.
Your security is only as strong as your weakest vendor. Clients, partners, and regulators now expect you to prove how you manage third-party risk.

3. Compliance-Driven Requirements

From HIPAA to SOC 2, NIST to state privacy laws, regulatory frameworks are expanding. Compliance is no longer a once-a-year audit — it’s a continuous business process.

The CTN Difference

We Take Security Very Seriously

Security isn’t an add-on. It’s built into everything we do.

We Use a Service Level Agreement and Stand Behind It

Our commitments are documented, measurable, and guaranteed.

We Guarantee Our Services

If we are not performing, you can terminate our agreement.

We Offer a True 24x7x365 Service

We’ll answer your call in 45 seconds or less.

Our Experience is Second to None

We’ve been at this for over 25 years, and we’ve seen it all.

We Are Professionals Serving Professionals

We respect your business, your time, and your goals. We listen, we deliver, and we become a valued and trusted strategic partner.

Service Commitment & Guarantee

Security-first approach — We take security very seriously
Service Level Agreement — We stand behind our commitments
Service guarantee — If we’re not performing, you can exit the contract
True 24x7x365 service — We answer in 45 seconds or less
Proven experience — Over 25 years in business
Best-in-class operational maturity — Top 10% of all IT service providers

 

Ready to Experience the CTN Difference?

Start a Strategic Conversation

Testimonials

What Our Clients Say

Ad Executive, Commercial HVAC and Energy Service

“The CTN Team Upgraded Our Business Beyond Where Any Other Firm Would Have Been Able To Take Us.

CTN has enabled us to professionalize our technical support and security environment so that we can concentrate on growing our business. We now have moved into the 21st Century. And with new technology in place, we are now ahead of all others in our industry.”

President & CEO, Non-Profit

“CTN Knows What They Are Doing.

Without a doubt CTN knew what they were doing when they started working with our organization. Their knowledge and responsiveness to our goals – and their ability to explain to our team what was going on – were exactly what our organization needed. Perhaps most importantly, CTN listened to our needs, truly helped support our mission, and has become a valued and trusted strategic partner.”

Director of Technology Services, Hospitality company

“CTN Was Very Timely In Developing A Solution For Our Needs.

CTN delivered a result that kept to the price they quoted, and this result was ideal in that it fully met our requirements.”

Firm Administrator, Law Firm

“CTN Has Made My Job A Lot Easier.

The amazing thing, and probably the best aspect of their service, is that CTN removed me from day-to-day IT tasks.  CTN is very service oriented, and they support all our needs.  Our employees now work directly with their help desk, and I have gained valuable time to focus on other aspects of my job.  They are committed to helping my employees and teaching them.”

COO, B2B Professional Services Firm

“CTN Has Enabled Us To Concentrate On Growing Our Business.

CTN has enabled us to professionalize our technical support and security environment so that we can concentrate on growing our business. We now have the confidence that our data is safe, our staff is fully supported, and we are constantly anticipating future needs instead of being surprised with issues when they become a problem.”

CFO, Manufacturing Company

“When We Contact CTN, They Pinpoint Our Problem And Resolve The Issue.

CTN has gently pushed us into upgrading outdated software and hardware.  They stay current with our application needs and always seek out alternatives during our decision-making process.  Each of our users can contact CTN anytime for support.  We have increased productivity and made our organization more competitive.  The proactive approach they take allows us to do what we do best. “

Director, Engineering Firm

“Having CTN Is An Insurance Policy.

CTN is very good and intuitive. They are people oriented. They are in tune with our staff.  When you call them, they never make you feel like you don’t know what you’re talking about. They built their company up like we have.  We’ve contracted them for over 15 years. Their helpdesk and engineers are always helpful. They are our peace of mind and always there when you need them.”

President & CEO, Construction Management Company

“CTN Assessed Our Needs And Exceeded Our Expectations.

We were losing money, wasting time, frustrating customers, and getting distracted from growing our business. Our IT systems were not performing for us, instead, they were costing us time and money. CTN assessed our needs and recommended a solution that would make our business more productive. We realized higher productivity and a reduction in costs. With the cloud solution CTN has implemented and now manages, we now can invest our time and talents in growing sales and serving our customers.”

President & CEO, HR Outsourcing Firm

“Our Workflow Productivity Is Up Significantly. Our Whole Team Is Much More Efficient.

Our company’s steady growth was accompanied by challenges serving our customers.  And those challenges were mainly related to our applications and IT infrastructure.  CTN provided strategic guidance including IT oversight, CIO, project management, and applications expertise.  CTN rebuilt our software architecture, internal workflow processes, and provided the staff to support our internal IT team.  Our company experienced an “Agile Transformation” when CTN’s consultants successfully taught and implemented the Agile methodology.  Since CTN’s engagement with us, we have realized very high customer satisfaction and retention.  The ROI we have experienced is significant.”

CONTACT CTN

Start a Strategic Conversation

Whether you’re navigating operational risk, cybersecurity pressure, compliance requirements, or responsible AI adoption — the right conversation changes everything.

At CTN Solutions, we don’t believe in generic demos or one-size-fits-all pitches.
We start by understanding your environment, your risks, and your goals — then determine whether and how we can help.

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